Refunds and cancellation

Precision AI Technologies Private Limited provides engineering services to businesses. Each engagement has its own agreement, which sets the fee, the payment schedule and what happens if the work is cancelled. This page covers payments made through precisionai.tech.

Cancelling an engagement

Either side can cancel as set out in the signed agreement. Unless that agreement says otherwise, work completed up to the cancellation date is payable, and any amount paid in advance for work not yet started is refunded.

Refunds

• Paid twice or paid the wrong amount. Write to us with the invoice number and payment reference. The excess is refunded in full.
• Fixed-fee work not delivered. If we do not deliver an agreed fixed-fee deliverable, the fee for that deliverable is refunded or credited, as the agreement provides.
• Completed work. Fees for work delivered and accepted are not refundable.

How refunds are paid

Approved refunds go back to the original payment method. We start the refund within 7 business days of approving it. Your bank or payment provider may take further time to show it in your account.

How to ask

Email [email protected] with your invoice number, the payment reference and the reason. We reply within 2 business days.

Shipping

We sell services and deliver software, data and reports electronically. Nothing is shipped physically.